Frequently Asked Questions
Everything you need to know about shopping with Aica Bathrooms
What is the standard delivery timeframe for bulky bathroom items?
Standard delivery for large items such as shower enclosures and vanity units typically takes 3-5 working days. Smaller accessories are usually delivered within 1-2 working days.
Does my glass shower screen come with a safety guarantee?
Yes, all our shower screens and enclosures are manufactured using high-quality tempered safety glass that meets BS EN 12150 standards for maximum durability and safety.
What is your return policy if I change my mind?
We offer a 30-day return policy. Items must be in their original packaging, unused, and in a resalable condition. Please note that return shipping costs for large bathroom fixtures are the responsibility of the customer.
What should I do if my order arrives damaged?
Please inspect your items immediately upon delivery. If you notice any damage, report it to our customer service team within 48 hours with photographic evidence so we can arrange a free replacement.
Do your products come with a manufacturer warranty?
Most Aica Bathrooms products come with a standard 10-year warranty covering manufacturing defects, ensuring long-term peace of mind for your home renovation.
Are your taps and showers compatible with low-pressure water systems?
Product compatibility varies. While many of our fixtures work with all plumbing systems, we recommend checking the 'Minimum Pressure Required' specification on the individual product page before purchasing.