Returns & Refunds Policy
At Aica Bathrooms, we want you to be completely satisfied with your purchase; however, if you are not happy with your items, you can return them within 30 days of delivery provided they are in their original packaging and resaleable condition.
Initiate Your Return
Contact our customer service team via email with your order number and reason for return to receive a Return Authorisation number.
Package Your Items
Ensure all bathroom fixtures and components are securely packed in their original boxes to prevent damage during transit.
Arrange Shipping
Ship the items back to our warehouse using a tracked courier service or request a collection for larger items like shower enclosures for a nominal fee.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing